customer service is the most important tool ON THIS FIELD
Good customer service is the lifeblood of any business. It is all about bringing customers back!
It is also about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
being polite is never old fashioned... actually, "politeness" in customer service is the most essencial word to be used with our customers!
do you know the phonetic alphabet?
In order to avoid confusing over the phone or with a customer whenever spelling a name, an email adrees, etc. agents use the Phonetic Alphabet to spell. (Also known as Military Alphabet)
For example: Agent: -Could you please spell your last time sir? Customer: -My last name is L-U-X-E-M-B-U-R-G Agent: - Thank you sir. Let me reconfirm your last time. Is that L as in Lima, U as in Uniform, X as in X-ray, E as in Echo, M as in Mike, B as in Bravo, U as in Uniform, R as in Romeo and G as in Golf. Is that correct? Customer: - Yes! You got it! Remember, it is very important to confirm personal information and you can use this alphabet when applicable. |
is your interview right around the corner?
Feeling nervous about your job interview? Don't worry ... however; preparation is the key for success. To get some tips, you can check out these videos --> Also, go to the following website that can give you a lot of ideas about interview questions. www.job-interview-site.com You can also download this presentation to get more information.
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can you put yourself in the customer's shoes?
working on your confidence?
Self-confidence is extremely important in almost every aspect of our lives, yet so many people struggle to find it. Sadly, this can be a vicious circle: people who lack self-confidence can find it difficult to become successful. Let's work on your confidence so you can be very successful at a job interview.
You can also watch the following videos that will help you enhance your confidence.
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need some motivation today?
Check out the following videos and don't forget to DREAM big :)
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You can also visit the links below for motivational stories.
www.inspirationalstories.eu
http://academictips.org/blogs/category/inspiring-stories/
www.inspirationalstories.eu
http://academictips.org/blogs/category/inspiring-stories/